Blarney Home Irish Jewelers

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Customer Service

Shipping & Delivery
Most products are made to order, where a product is in stock it will be shipped the following day. Otherwise there is a lead time of approximately 14 days.
Shipping rates are charged according to delivery destination.
Destination              Shipping Method              Cost
All                                     Fed Ex                       $15.00
At this time we are using PayPal to process our payments. We hope in the very near future to add all the major credit cards (Visa, Mastercard, Discover and American Express) for your convenience.
You will be notified by email when order has been dispatched. Amendments to the delivery details cannot be made after dispatch.
Risk in respect of goods transfers to you the buyer upon execution of delivery docket. You are responsible for providing correct daytime delivery address, telephone number and postal code. We cannot deliver to P.O. Box addresses. Blarneyhome.com cannot accept responsibility for late or non-delivery if recipient address and telephone details are insufficient or incorrect.
Blarneyhome.com cannot be responsible if local customs authorities hold or confiscate any item, or charge duty.
Claims for non-delivery must be made within 30 days of dispatch of goods.
Blarneyhome.com take every care in packing and shipping all items. In the event that any item is damaged during shipping Blarneyhome.com will be responsible for replacement costs of the item only.
Cancellations
In the event of an amendment or cancellation of an order all correspondence must take place in writing. Please take into account that once an order has shipped, any such cancellation will be subject to a 20% restocking fee and any or all shipping fees are not refundable.
Privacy & Security
This privacy policy sets out how blarneyhome.com uses and protects any information that you give blarneyhome.com when you use this website.
Blarneyhome.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Blarneyhome.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2011.
If you choose to register on any part of this blarneyhome.com website, you agree to provide blarneyhome.com with the accurate data as requested in the registration form. For details of our use and transfer of your personal data, please refer to this privacy policy.
The information provided in a form or otherwise via blarneyhome.com website will be used by blarneyhome.com for the purpose of providing the services that you have requested by way of the blarneyhome.com website.
From time to time blarneyhome.com, or agents, might use this information for marketing purposes or to inform you about other products and services, which we think might be of interest for you. You can specify whether you wish to receive such information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
For processing credit card payments we use Secure Socket Layer (SSL) encryption. This method ensures that all data passed between you and blarneyhome.com is protected. We do not store or retain credit card details once the checkout transaction is completed.
Small pieces of information known as cookies will be installed on your computer to collect statistical information including navigation paths, number of visits, returning customers and hits per page. The only personal information that a cookie can contain is information that you provide yourself. They cannot read data off your hard disk. We use these cookies to help us determine the usefulness of the information that we provide and to see how user-friendly our website is. Blarneyhome.com does not share the information that it gathers from cookies with other non blarneyhome.com entities or sell it to third parties. If you prefer not to receive cookies from our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse cookies by turning them off in your browser. Some functionality of the blarneyhome.com website requires that cookies are enabled.
You have the right to access, correct, update, or delete your data by accessing the appropriate link to your profile or by submitting a request to via our Contact Us link.
We will only hold your personal information for the duration necessary to allow us to provide the services that you have requested or for any additional period as required by law.
This Privacy Policy may be amended by blarneyhome.com from time to time. We will notify you of any material changes affecting our use of our personal data.
Returns & Replacements
If you are not satisfied with your product, or it is damaged or faulty, we must receive the product back within 7 days of receipt. In the unlikely event of a jewelry product arriving in a defective or damaged condition, you may return the item for a refund or exchange as per the terms below. However, if you return the product for reasons other than defective or damaged goods, there will be a restocking fee of 20%. Shipping and handling is not refundable.
This is particularily important when choosing a ring size, due to the fact that each piece is custom made upon order and in some cases, a ring with a continous pattern is not sizable. If you are not sure of your finger size, the best suggestion we have is that you visit your local jewelry store to be measured. Keep in mind that the width of the ring you are ordering will affect what size you need - narrower rings will be a slightly smaller size than a wider ring on the same finger. This is especially important when ordering wedding rings or wide bands. In this case, make sure your jeweler uses his band sizers which are normally 6 mm in width. Remember also that your finger size is usually different for each hand, whatever hand you write with is probably a little larger. Ring returns due to customer ordering the incorrect size are subject to the restocking fee of 20%.
To return a product contact us using the Contact Us Link
Please have your order number to hand, and our Customer Service team will issue a Returns Code.
Once a Returns Code has been issued, repackage the product with the following information:
    •    Name, Address, Telephone Number
    •    Order Number and Returns Code
    •    Note stating the reason for the return and the replacement requested.
Return via Registered USPS mail, as product can be tracked and proof of receipt is available. We will provide the appropriate return address to you during our correspondance.

Updating Account Information
Just log into your account at www.blarneyhome.com and from your My Account Dashboard you have the ability to view a snapshot of your recent account activity and update your account information. Select a link to view or edit information.
We always strive to be competitive and pride ourselves in offering you only the very best selection of fine Irish and Celtic jewelry. We are proud of our quality, selection, price and customer service. If you have any concerns or questions – maybe you have seen something elsewhere but would like to shop with us and would like our advice – please do not hesitate to use the ContactUs section or call us at 312-489-8080 and we will be happy to assist in any way we can!
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